Executive Assistant, Administrative Support Services

About the Role

Kroll is seeking an experienced Executive Assistant to provide senior-level management support, act as a service line SME for administrative tasks, and train remote teams. This role requires first-level support and issue resolution for managers and remote teams. Success in this position relies on being well-organized, having great time management skills, and being proactive.

Work timings: 6:30 pm IST to 3 am IST.

Key Responsibilities

• Single point of contact & escalation for assigned service line and/or location for administrative services
• Supports Executive Committee / Leadership (CXO level) with focus on specific services
• Build expertise within specific service business lines to extend support to senior leadership
• Manage the request queue for the service line / location with the remote team
• Utilize assigned assistants to process administrative requests/tasks within their scope while focusing on smooth office operations
• Provide constructive feedback received from other executive assistants and training support as needed to other assistants assigned to the business
• Manage and prioritize information flow in a timely and accurate manner (calls, contacts, emails)
• Support in organizing marketing events, webinars, and internal team social events
• Full planning and organizing of client events
• Dealing with all incoming and outgoing post
• Maintenance of the client relationship management (CRM) database
• Support client needs, including billing, document management, engagement acceptance & set-up
• Organize travel and produce travel itineraries where applicable
• Full secretarial and EA support to the Managing Directors and wider team
• Diary management
• Any other tasks deemed necessary for the efficient running of the business

Requirements & Tech Stack

• Advanced skills in Microsoft Word, Excel, and PowerPoint
• Experience in similar fields, such as financial services or accountancy

Qualifications

• Previous experience of working with senior management and taking responsibility for projects
• Fast thinking, proactive, and confident working unsupervised using own initiative
• Strong attention to detail and high levels of integrity
• Clear, precise, and professional written and verbal communication skills
• Ability to provide solutions to problems and resolve issues diplomatically
• Capable of assisting in creating new and better client education and reporting systems
• Ability to analyze data, determine trends and applications, and report them clearly and correctly
• Capable of responding to stress in a fast-paced environment
• Ability to be self-motivated and productive working remotely
• Strong interpersonal skills and ability to quickly develop working relationships
• Affable and enthusiastic attitude towards teamwork
• Ability to manage confidential, sensitive information