Bilingual Hybrid Development Representative

About the Role

The Hybrid Development Representative (HDR) role is the foundational entry point into Toast's high-performing sales organization, designed to develop the next generation of Account Executives. This is a structured path for professional sales careers with the expectation that high performers will advance through the Toast Sales Academy and become future full-cycle Account Executives. The typical timeline to become an Account Executive is 12-18 months.

Key Responsibilities

As a Bilingual Hybrid Development Representative (HDR), you will:

• Execute high-volume outreach to prospective businesses, including at least 100 high-quality outreach activities daily (warm/cold calls, emails, and social touch points).
• Host qualification calls to understand prospect needs and determine how they can benefit from Toast's all-in-one digital platform.
• Schedule meetings for qualified prospects, ensuring a seamless handoff to the appropriate Account Executive.
• Learn and execute inbound and outbound outreach methods to prepare for specialization into an All-Bound Sales Development Role, with the ultimate goal of developing into an Account Executive.

Requirements & Tech Stack

• Bilingual Fluency: Must be fluent in Mandarin and English (reading, writing, and speaking).
• Career Ambition: Driven by a long-term goal of becoming a full-cycle Account Executive (AE) and working in a commissioned closing role.
• Proven Drive and Refusal to Fail: Possesses self-discipline and sustained effort to achieve daily goals and recover quickly from rejection.
• Growth Mindset: Actively seeks and applies feedback, and proactively self-assesses performance.
• High Self-Accountability: Driven by measurable results and takes ownership of daily performance metrics and pipeline contribution.
• High Customer Empathy and Resilience: Ability to handle rejection and objections professionally while driving positive outcomes for prospects.
• Aptitude for Critical Thinking: Curious, resourceful, and thrives on processing new information to solve problems and qualify customers.
• Exceptional Communication Skills: Clear, professional, and persuasive communication across high-volume calls and written outreach (email/social).
• Strong Organizational Skills: Meticulous attention to detail and ability to manage time effectively.

Qualifications (Nice to Haves)

• Previous sales or sales internship experience.
• Experience participating in collegiate sales competitions.
• Direct experience working in the hospitality or retail industries.

Note: Toast will not sponsor applicants for work visas for this role.