Training and Documentation Specialist

Job Title: Training and Documentation Specialist

About the Role

• Support onboarding and ongoing training initiatives by providing resources, answering questions, and helping users understand procedures and tools.
• Assist with process improvement efforts by identifying opportunities to streamline documentation and enhance training effectiveness.
• Travel Required: Up to 10%
• Clearance Required: Ability to Obtain Public Trust

Key Responsibilities

• Help to develop, organize, and maintain training materials, user guides, standard operating procedures, job aids, and other documentation to support team and organizational needs.
• Collaborate with subject matter experts and stakeholders to gather information, identify documentation requirements, and ensure content is accurate, clear, and current.
• Create and deliver training content for clients, including presentations, workshops, and other instructional materials that support learning and adoption.
• Review, edit, and update existing documentation to improve usability, consistency, and alignment with policies, processes, and systems.
• Maintain documentation libraries and training records, ensuring materials are organized, accessible, and version-controlled.

Requirements & Tech Stack

• Proficiency with Microsoft Office applications, especially Word, PowerPoint, and Excel.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing needs.

Qualifications

• Associate’s degree or 2 years equivalent of experience in lieu of formal education.
• Experience in training, technical writing, documentation development, instructional design, or a related role.
• Strong written and verbal communication skills with the ability to explain complex information in a clear and user-friendly way.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.

What Would Be Nice To Have

• Experience supporting training or documentation within an IT, grants, or administrative environment.
• Familiarity with digital adoption platforms such as WalkMe, content management systems, or documentation platforms.
• Experience creating online learning content, tutorials, or process maps.
• Knowledge of adult learning principles or instructional design best practices.
• Experience working with cross-functional teams in a fast-paced organization.