Retail Associate, West County Center

About the Role

The Black Tux is hiring a Retail Associate for the West County Center location. This role is part of the Retail Team, supporting customers in showrooms and Nordstrom locations.

Key Responsibilities

• Build rapport with customers by actively listening to their formalwear needs, understanding their event vision, and asking thoughtful questions to offer solutions that combine lasting style value.
• Use product knowledge and brand storytelling to guide customers through styling and fit with a sales-driven approach.
• Learn about customer’s lifestyle and future events to identify opportunities for formalwear ownership needs to sell beyond a single event, identify repeat needs, and build long-term customer relationships.
• Conduct fitting appointments and provide expert styling advice on fabrics, accessories and overall event aesthetics to drive confident purchase decisions.
• Support customers from look conception through final checkout, ensuring a seamless experience that increases conversion and event participation.
• Guide customers through our online platform to set up events, coordinate group looks and manage details including group orders, exchanges, and adjustments.
• Adapt sales techniques to each customer’s communication style, solving challenges with a solution-oriented mindset.
• Meet individual and team sales goals by delivering an engaging, consultative showroom experience.
• Maintain showroom presentation and organization, ensuring an elevated and inviting environment.
• Collaborate with teammates to uphold our culture of accountability, teamwork, and continuous learning.
• Stay informed on product knowledge and styling trends to better serve customers.

Requirements & Tech Stack

• Tech-savvy and comfortable navigating digital platforms.
• Weekend availability is required.
• Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching, and walking.

Qualifications

• Deeply customer-focused individual passionate about styling and event coordination, with a keen eye for detail.
• A confident, consultative communicator who builds trust through active listening and thoughtful guidance.
• Naturally curious about customer’s lives and style needs, with the ability to uncover selling opportunities beyond a single event and confidently close sales.
• A sales-driven stylist who is comfortable initiating conversations, recommending add-ons, and closing sales while maintaining a customer-first experience.
• Goal-oriented and motivated to meet and exceed sales targets.
• A humble team player who values accountability, feedback, and continuous learning.
• Adaptable and solutions-driven; able to handle multiple customers and event setups at once.
• Prior retail, customer service, or sales experience is a plus. A strong attitude and willingness to learn are essential.
• Kind, collaborative, and creative.
• Takes ownership and pride in work, with accountability for success or failure.
• Holds high expectations for self and teammates.
• Humble, inclusive, and respectful.

Compensation

• Hourly range: $15.94 - $18.56

Perks and Benefits

• Competitive medical, dental, vision, and disability plans.
• Option to participate in a 401(k) plan.
• One Medical and Wellhub (Gympass) membership.
• Generous paid time off.
• Paid company-recognized holidays.
• Employee engagement & cultural events.
• Discounts on garment rental and purchases.