Desktop Support Specialist

About the Role

The Desktop Support Specialist provides end-user support for all The Forest at Duke computer workstations and printers including software installation, hardware upgrades and software support.

Key Responsibilities

• Provides needed end-user support including answering questions about installed software and printing issues.
• Installs and/or upgrades Windows OS, Microsoft Office, Outlook/Exchange and other software as instructed by Supervisor.
• Provides computer/printer/TFAD wireless network support to residents.
• Installs and/or upgrades computer hardware (e.g. add RAM, replace power supplies) as needed for computer workstations.
• Adds users to specific computers and assigns Windows passwords for each user.
• Moves and/or relocates computers to temporary or permanent locations as needed.
• Installs network printers; replaces ink cartridges and toner as needed.
• Performs HIPAA and security audits.
• Provides one-on-one training to end users on company hardware and/or software.
• Responsible for other duties as requested by Supervisor.

Requirements & Tech Stack

• Knowledge of current computer hardware and operating systems
• Knowledge of current mobile device hardware and operating systems
• Must be able to troubleshoot and solve problems with The Forest’s computer systems and printers.
• Must be a self-starter.

Qualifications

• Associate’s Degree in a technology-related field or high school diploma with direct technology-related work experience.
• Must have excellent communication skills in English both orally and in writing with the ability to interface with all levels of team members and residents.
• Adheres to The Forest at Duke’s employment and confidentiality agreements, remains up-to-date on HIPAA training requirements, understands the importance of proper handling and disposal of ePHI, and agrees to follow HIPAA regulations.