Telesales Representative

About the Role

creative bassta is a growing organization focused on delivering engaging, customer-centered solutions and services. This is a full-time, on-site Telesales Representative role based in Dwarka.

Key Responsibilities

• Make outbound and receive inbound calls to introduce products or services.
• Explain key features and address customer questions.
• Qualify leads and follow up on inquiries.
• Maintain accurate records in CRM or call logs.
• Work toward daily and monthly sales targets.
• Handle basic customer support needs and provide courteous service.
• Escalate complex issues when necessary.
• Collaborate with the sales and training teams to refine scripts, improve call quality, and share feedback from customers.

Requirements & Tech Stack

• Clear spoken English.
• Ability to explain information effectively.
• Ability to handle inquiries and resolve basic concerns.
• Sales skills and a target-driven mindset.
• Ability to learn scripts quickly and adopt feedback.
• Basic computer proficiency.
• Ability to work on-site in Dwarka on a consistent schedule.

Qualifications

• Strong Communication skills.
• Customer Service and Customer Support skills.
• Sales skills.
• Training-related skills.
• Beneficial qualifications: Prior telesales or call center experience, familiarity with CRM tools.