Reservation Associate

About the Role

This is a full-time, on-site Reservation Associate role based in Lucknow.

Key Responsibilities

• Handling inbound reservation inquiries.
• Assisting guests with room availability, rates, and booking modifications.
• Accurately entering and updating reservation details in the system.
• Providing clear information on hotel services and policies.
• Responding to guest questions and special requests.
• Ensuring each interaction reflects Marriott’s service standards.
• Collaborating with front office and sales teams to optimize room occupancy.
• Managing group bookings.
• Supporting promotions or special offers.
• Maintaining accurate records.
• Following reservation procedures.
• Resolving basic guest concerns.
• Adhering to company guidelines on privacy and data protection.

Requirements & Tech Stack

• Basic computer literacy, including familiarity with reservation or CRM systems, email, and standard office applications.

Qualifications

• Strong customer service and interpersonal skills, with the ability to handle guest inquiries courteously and professionally.
• Clear and effective verbal and written communication skills in English; additional local language skills are an advantage.
• Ability to manage multiple tasks, prioritize workload, and maintain attention to detail in a fast-paced environment.
• Team-oriented mindset with a collaborative approach to working with colleagues across departments.
• Flexibility to work shifts, weekends, and holidays as required by hotel operations.
• Prior experience in hospitality, customer support, or call center environments is preferred but not mandatory.
• High school diploma or equivalent required; a hospitality or business-related qualification is a plus.