Quality Audit Representative, ICMRS Auditing

About the Role

The NOC (Network Operations Center) is the centralized command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting India. It ensures timely tracking procurement and movement between various Amazon hubs. In case of any exceptions, NOC steps in to resolve the issues by keeping the stakeholders informed on the proceedings. Along with this tactical problem-solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Key Responsibilities

• Watch CCTV camera recordings from Amazon operations sites and check whether the activities on video follow the correct process, by answering a set of defined audit questions for each site.
• Use the camera viewing software to find and open the right camera for a given location and time, and look closely at the footage to spot any process gaps or incorrect handling.
• Complete the number of audits assigned for your shift each day, keeping both speed and accuracy at the expected level.
• Build familiarity with how each site is laid out, how packages move through it, and how the cameras are named and positioned, so that you can quickly locate the correct footage to review.
• Record your findings in the audit system, take screenshots as proof wherever a process is not being followed, and save that proof in the right place within the required time.
• Follow the step by step checks defined for each audit question, and raise anything unclear or unusual to your team lead or manager.
• Share your audit results on the schedule set for each audit type, whether that is daily, weekly, or once in two weeks.
• Treat all video footage and findings as confidential, and follow the rules on data privacy and camera access at all times.
• Take part in the training and practice when you join, including watching experienced auditors at work and then being observed yourself, and learn to handle more than one type of audit.
• Meet the quality standards set for audit accuracy, and take part in the review sessions that check and improve the quality of audits.

Qualifications

• Bachelor's degree or equivalent.
• Experience with the Microsoft Office Suite including Word, Outlook, and Excel.
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities.
• Experience in managing and troubleshooting network.
• Preferred: Experience managing contract security and physical security operation programs such as access control/intrusion detection and CCTV surveillance systems.
• Preferred: Experience working with customers with a passion for delivering exceptional service.
• Preferred: Experience working in a fast-paced and ambiguous environment.
• Preferred: Experience prioritizing and managing multiple responsibilities.