Prod Compliance Sr. Associate

About the Role

The Global Solutions and Risk Compliance (GSRC) organization is part of Amazon's operations, focused on ensuring the worldwide compliance of its products and services. GSRC's mission is to protect customers, partners, and associates while mitigating legal and regulatory risks for the company.

Key Responsibilities

• Review product information against Standard Operations Procedures (SOP) and relevant regulatory documentation.
• Classify products using Amazon-specific tools and systems to ensure compliance for marketplace availability.
• Collaborate with managers and Process Experts to address SOP deviations and seek guidance.
• Maintain detailed records of assigned tasks and utilize standardized reports for work prioritization.
• Meet Quality, Productivity, and Service Level Agreement targets.
• Identify opportunities for process improvement, including potential automation of reports using Excel queries.
• Provide feedback on team SOPs to contribute to operational process refinement.
• Participate in knowledge-sharing sessions, contributing expertise and learnings.
• Support peers by answering queries and providing process-level training as a mentor.

Requirements & Tech Stack

• Proficiency in Microsoft Excel for data manipulation (filtering, sorting, cell referencing, pivot tables, data validation).
• Basic understanding of SQL for self-servicing defined queries and making simple data retrieval changes.
• Familiarity with Customer Relationship Management (CRM) tools for managing customer data and tracking interactions.
• Strong attention to detail and ability to analyze and identify patterns in data.
• Problem-solving skills, utilizing logic, intuition, creativity, and design thinking.
• Commitment to investigation, research, and deep diving to find facts.
• Ability to understand, interpret, critique, analyze, and communicate data.

Qualifications

• Bachelor's degree in logistics, transportation, supply chain, or business.
• Experience in oral and written communication in English.
• Knowledge of consumer product compliance processes and regulations.

Preferred Qualifications

• 2+ year work experience in Business Process Outsourcing in domains such as accounting, regulatory compliance, payment processing, IT services, human resources, or quality assurance.
• Advanced Excel skills (VBA).
• Experience with database querying (SQL).
• Experience as a quality auditor in retail chain management, Fast Moving Consumer Goods (FMCG) company, or a corporate role.
• Experience with data analysis in quantitative fields and building data and decision support systems.