Operations Analyst, US Government Security

About the Role

As an Operations Analyst supporting US Government teams, you will track and stabilize projects, remove roadblocks, own operational outcomes, and stay ahead to allow the team to focus on their primary tasks. This role requires a first-responder instinct, a systems thinking approach, and the ability to find order in ambiguity. Communication and attention to detail are essential. You will be part of a high-accountability team invested in mutual success and Palantir's mission.

Key Responsibilities

• Serve as the first-responder for technical and non-technical issues, troubleshooting and resolving challenges with a solutions-first mindset.
• Own and manage all aspects of facility operations, from desk configurations and IT setups to HVAC and COMSEC, coordinating across internal teams and external vendors to maintain a unified high standard.
• Support team and project delivery by identifying and reducing bottlenecks, blockers, or friction.
• Craft and implement processes or tools to reduce friction and optimally utilize resources.
• Partner with Palantir stakeholders to identify gaps in process, scope projects/initiatives, and deliver results on-time, on-budget, and with high quality.
• Leverage collective team knowledge to develop expertise, cover critical gaps, bolster efforts, internalize feedback, and invest in personal growth.

Requirements & Tech Stack

• A US security clearance at the Secret designation or above.
• Experience in desktop or user support in a fast-paced classified environment.
• Must reside within 60 minutes of the office.
• Ability to travel 10-25%.
• Experience managing COMSEC equipment.

Qualifications

• An ability to work in a fast-paced environment by maximizing organizational efficiency.
• An ability to problem-solve while navigating differing viewpoints, remaining open to new ideas and potential failures.
• A logical, methodical approach to troubleshooting with a deep commitment to root cause resolution.
• Capacity to learn new skills and technologies to deliver effective solutions, and understand, translate, and communicate technical concepts to others.
• Sound judgment, with the ability to recognize inefficiencies and quickly mitigate.
• High level of attention to detail, including maintaining accurate records and diligently tracking project metrics.