Technical Customer Success Manager

About the Role

Monetate is a leading personalization and experimentation platform. This role offers the opportunity to own customer relationships, develop hands-on technical skills, and make an impact from day one. Monetate promotes from within and invests in employee growth.

Key Responsibilities

• Own a portfolio of enterprise and mid-enterprise customer accounts as their primary post-sales partner.
• Lead value-add conversations about customers' digital journeys, connecting experimentation and personalization strategy to measurable business outcomes.
• Get hands-on in the Monetate platform: configure experiences, build experiments, and implement solutions using HTML, CSS, and JavaScript.
• Guide customers through onboarding, adoption, and ongoing optimization, from go-live through long-term value realization.
• Diagnose and fix technical challenges and actively build solutions for customers.
• Architect creative solutions to complex technical and strategic customer challenges.
• Learn foundational consulting skills that drive deeper client relationships and strategic conversations.
• Use AI tools, including Claude Enterprise, to work smarter, applying best practices to deliver faster and higher-quality outcomes for customers.
• Collaborate with Sales, Support, and Product organizations; share field feedback that shapes the roadmap.
• Be measured on customer retention, platform adoption, health scores, and contribution to expansion opportunities.
• Minimal travel; occasional visits to customer offices for annual business reviews.

Onboarding & Training

• Comprehensive training through Monetate's AI Academy, a three-tier certification program (Operator, Specialist, Champion).
• The Monetate Forge is an in-person, multi-week onboarding program in Dallas, Texas, covering:
• Platform & Delivery: Products, client delivery framework, solution building taught by industry experts and executive team in an apprenticeship model.
• AI Academy: Builds on existing AI knowledge for advanced, applied AI skills.
• Culture & Connection: Designed to foster bonds with the global cohort and uncover personal strengths.

Requirements & Tech Stack

• HTML
• CSS
• JavaScript
• AI Tools (including Claude Enterprise)

Qualifications

Required

• Bachelor's degree, recent graduate or up to 2 years post-graduation (STEM, Computer Science, or related technical fields preferred).
• Strong written and verbal communication skills in English.
• Organized, adaptable, and comfortable managing competing priorities in a fast-moving environment.

Preferred

• Experience with a variety of AI tools, SaaS platforms, analytics tools, or CRM systems.
• Experience with data science, data analytics, and business intelligence.
• Comfort with interpreting data through data cleansing, extrapolation, and various forms of analytics.
• Exposure to web technologies: HTML, CSS, JavaScript, or APIs.
• Any customer-facing experience: internships, campus roles, or service work.

Personal Attributes

• Extreme ownership: Take responsibility for outcomes and hold yourself accountable.
• Intrinsic motivation: Work hard to be excellent.
• Curiosity: Genuinely interested in how things work and relentless about finding answers.
• Growth mindset: Seek feedback, act on it, and see every interaction as a chance to improve.
• Team-first values: Collaborative, proactive, respectful, and genuinely invested in success.

Location & Work Environment

• Plano, TX, USA.
• Full-time, 100% in-office role.
• Candidates must be legally authorized to work in the United States without requiring visa sponsorship.
• No relocation assistance is provided; candidates are expected to reside within commuting distance or relocate at their own expense.
• The role values collaboration, coaching, and real-time learning through in-person teamwork.