Customer Service Representative 1

Key Responsibilities

• Order Entry — Accurately process standard customer orders using established order management systems and standard work.
• Account Creation — Set up and maintain accurate customer account information.
• Entered Status Management — Monitor and advance orders through the workflow.
• Order Status Updates — Provide timely order and shipping information to customers and teams utilizing internal tracking systems.
• Invoice Reprints — Fulfill customer requests for invoice copies.
• Phone Support — Handle inbound calls, resolve issues, and document interactions.
• Hot Order Requests — Submit and track urgent or escalated orders per VOC.
• Lead Submittals — Assist with leads and opportunistic sales support activities within defined scope.
• Other duties as assigned.

Qualifications

• Ability to independently complete defined entry-level customer service tasks with accuracy and consistency.
• Strong attention to detail and adherence to documented procedures.
• Basic proficiency with order management, quoting, and customer communication systems.
• Demonstrated computer proficiency.
• Ability to adapt to a fast-paced contact center environment, with strong emphasis on multi-tasking while actively listening to customers.
• Utilizes resources and displays strong ownership skills.
• Uses courteous & effective verbal and written communication skills.
• High School diploma required.
• Associate’s or Bachelor’s degree preferred.

Preferred (Optional)

• Prior experience in a customer service, order management, and/or transactional support environment.
• Familiarity with CRM or ERP systems.
• Experience with Microsoft Office, Salesforce, and Oracle preferred but not required.

Work Environment

• Duties are primarily performed in an office or remote work environment.
• May require prolonged periods of sitting and use of standard office equipment.