Customer Success Associate

About the Role

We’re looking for a customer-first operator who can ensure our enterprise customers have a smooth, reliable, and value-driven experience with Arrowhead’s AI calling agents. This role is about ownership, follow-through, and trust. You’ll work closely with customers and internal teams to make sure deployments go right, issues are resolved fast, and customers genuinely succeed with our product.

Key Responsibilities

• Own customer onboarding, go-lives, and early adoption journeys
• Act as the primary point of contact for day-to-day customer communication
• Track requirements, action items, and follow-ups to ensure nothing slips
• Monitor customer usage, satisfaction, and basic account health metrics
• Identify issues early and coordinate with product, AI/QC, and operations teams for resolution
• Enable customers on new features, updates, and best practices
• Capture customer feedback and represent the customer’s voice internally

Qualifications

• 0–4 years experience in a customer-facing or customer-centric role
• Strong proficiency in English and Hindi
• Excellent attention to detail and strong follow-through
• Comfortable communicating with customers, internal teams, and senior stakeholders
• Ability to thrive in a fast-paced, in-person startup environment

Nice to have:

• Exposure to BFSI, fintech, SaaS, or enterprise customers
• Experience in customer success, account management, CX, ops, or consulting roles