International Non Voice Customer Service Representative
Your Pitchh
Bengaluru(BTM Layout)0–3 yrs3h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 3 years
- Must know
- Troubleshooting
- Nice to have
- Customer service
- Work
- On-site in Bengaluru(BTM Layout) · internship
- Pay
- ₹3.5–6 LPA
- Skill demand
- Customer service84%Troubleshooting5%of 149 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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Job Title: International Non Voice Customer Service Representative
About the Role
We are hiring Customer Support Executives for an International Non Voice Process supporting customers in the US market. This role offers an excellent opportunity to work in a dynamic international customer support environment with attractive compensation, incentives, and career growth opportunities.
Key Responsibilities
- Handle inbound calls from international customers professionally and efficiently.
- Understand customer concerns and provide accurate resolutions within defined timelines.
- Assist customers with product, service, account, or technical-related queries.
- Perform basic troubleshooting and guide customers through appropriate solutions.
- Escalate complex issues to relevant teams when necessary.
- Maintain accurate records of customer interactions and resolutions.
- Meet defined Quality, Productivity, and Compliance metrics.
- Adhere to company processes, policies, and communication standards.
- Deliver an exceptional customer experience and ensure high service quality.
Requirements & Tech Stack
- Graduate candidates can apply.
- Minimum 1 year of BPO / Customer Support experience.
- Excellent spoken and written English communication skills.
- Comfortable interacting with international customers and understanding global accents.
- Basic technical knowledge and troubleshooting skills.
- Strong problem-solving and customer-handling abilities.
- Willingness to work US/rotational night shifts.
- Immediate joiners preferred.
Experience in International Non Voice, Technical Support, or Customer Service is preferred.
Compensation & Benefits
- 3.5 LPA - 6LPA, based on experience and interview performance.
- Attractive performance incentives.
- Cab facility for eligible shifts between 7:00 PM and 7:00 AM.
- Structured learning and career growth opportunities.
- Professional and collaborative work environment.
Cab Facility Details:
- Male Employees: One-way cab facility with 75 deducted per trip.
- Female Employees: Two-way cab facility; one-way free and the other charged at 75.
Location: BTM Layout, & Manyata Tech Park
Shift: US Shift / Rotational Night Shifts
Work Schedule: 5 Days Working | 2 Rotational Week Offs