Analyst, Financial Operations

Razorpay

Key Responsibilities

• Transaction Reconciliation & Fund Settlements
• Complete daily transaction reconciliations within strict service level agreements (T+1 for PPI and gift card/loyalty transactions).
• Ensure 100% accurate and timely disbursement of fund settlements to merchants and partners in accordance with agreed cycles.
• Diligently adhere to reconciliation SOPs to proactively detect variances and eliminate manual errors, avoiding financial loss.
• Bank Statement Tagging, Reporting & Escrow Tracking
• Perform daily tagging of bank account statements, identify unknown debit and credit entries, and achieve full closure of open items on a T+3 basis.
• Monitor daily fund movements, track daily variances, and prepare Escrow Adequacy reports.
• Ensure the Stock Management report is reconciled and updated daily on a T+1 basis.
• Ensure all daily reconciliation summaries, workbooks, and proof files are updated on schedule and archived systematically on Google Drive.
• Stakeholder Coordination & Issue Resolution
• Ensure all partner and merchant operational queries are reviewed and addressed within a 24-hour SLA.
• Partner effectively with Tech, Product, Finance, and Compliance teams to resolve operational roadblocks and incident queries raised via email/Slack.
• Timely log banking portal issues, technical outages, or gateway discrepancies in tracker sheets and flag critical blockers to management.
• Compliance, Refunds & Data Governance
• Maintain strict compliance with RBI guidelines governing PPI operations, escrow accounts, and payment settlements.
• Execute customer and partner refund requests accurately within defined operational SLAs.
• Maintain clear audit trails and clean data records compliant with statutory financial reporting guidelines.
• Continuous Improvement & Analytics
• Review transaction datasets to detect recurring trends, anomalies, and reconciliation mismatches.
• Participate in ideation and recommend small-scale automations and Excel improvements to streamline BAU operations.

Qualifications

• Education: Bachelor's degree in Commerce, Accounting, Finance, Business Administration, or related quantitative field.
• Experience: 0 to 2 years of relevant experience in financial operations, payment reconciliations, settlements, or treasury operations. (Fintech / Payment Gateway background preferred).
• Domain Knowledge: Understanding of payment gateways, PPI regulations, wallet operations, escrow mechanisms, and basic accounting principles (AR/AP).
• Spreadsheet Proficiency: Competence in Microsoft Excel / Google Sheets (VLOOKUP, XLOOKUP, Pivot Tables, SUMIFS, and data validation).
• Analytical Aptitude: Ability to handle large transaction datasets, identify discrepancies, and trace settlement variances.
• Accuracy & Attention to Detail: High diligence with numerical entries and strict adherence to process steps.
• Ownership & SLA Adherence: Strong sense of accountability toward daily deadlines and operational metrics.
• Team Player: Positive attitude, collaborative mindset, receptive to constructive feedback, and proactive in sharing knowledge.