Internship, Creative

About the Role

Help power the technology that enables creativity and collaboration as a Business Technology Solutions Intern with Universal Creative. This role offers exposure to enterprise technology operations, endpoint management, and IT service delivery through hands-on project work.

Key Responsibilities

• Assist with application administration and end-user support for platforms such as Egnyte, ClickUp, and Orange Logic.
• Support user account provisioning, access changes, software licensing, and license-utilization reviews.
• Troubleshoot common application issues and document findings, resolutions, and escalation steps.
• Assist with creating and maintaining knowledge-base articles, standard operating procedures, setup guides, and other technical documentation.
• Support conference-room audiovisual technology, including displays, cameras, microphones, control systems, and video-conferencing equipment.
• Participate in conference-room technology testing, issue identification, documentation, and readiness checks.
• Gain exposure to Windows endpoint engineering by assisting with device configuration, software deployment, patch validation, testing, and troubleshooting.
• Support Mac endpoint administration using Jamf, including device enrollment, configuration validation, application deployment, inventory review, and troubleshooting.
• Assist with IT onboarding for new Universal Creative Team Members, including preparing devices, provisioning application access, validating equipment, and providing introductory technology guidance.
• Maintain accurate application, device, licensing, onboarding, and support documentation.
• Participate in team meetings and cross-functional touchpoints with Creative, Technology, Security, and other business partners.
• Recommend process or documentation improvements that enhance service consistency, operational efficiency, and the Team Member technology experience.
• Perform other duties as assigned.

Requirements & Tech Stack

• Egnyte
• ClickUp
• Orange Logic
• Audiovisual technology
• Windows endpoint engineering
• Mac endpoint administration
• Jamf
• Microsoft Office

Qualifications

• In pursuit of a Bachelor or Graduate degree at an Accredited Institution with current class standing of Junior or above.
• Minimum cumulative 2.8 GPA is required.
• A transcript is required upon application.
• Interns must be currently pursuing a degree at an accredited university, and must have a graduation date later than August 2027.

Preferred Skills & Knowledge

• Preferred majors include: Information Technology, Computer Science, Information Systems, Management Information Systems, Electrical Engineering, Digital Media, Business Analytics, or similar.
• Foundational knowledge of Windows and macOS environments.
• Strong troubleshooting, problem-solving, and customer service skills.
• Proficiency in Microsoft Office and collaboration tools.
• Ability to manage multiple priorities while maintaining attention to detail and professionalism.
• Strong communication skills and willingness to learn new technologies in a collaborative environment.

This internship will be an in-person experience, based in Orlando.

Universal Orlando does not provide housing. Interns are responsible for their own housing and transportation.

All internships are paid, and housing financial assistance may apply.