(USA) Optical Associate, Non-Certified

About the Role

The Optical Associate, Non-Certified role at Sam's Club focuses on maintaining merchandise presentation, customer service within the Optical area, and operational tasks related to optical products and services.

Key Responsibilities

• Maintains merchandise presentation by stocking, setting up, cleaning, and organizing product displays.
• Removes damaged goods and secures fragile and high-shrink merchandise.
• Handles claims and returns, zones the area, and organizes merchandise.
• Identifies shrink and damages in the Optical area.
• Receives and stocks merchandise in the Optical area.
• Organizes and maintains the Optical area following company procedures.
• Utilizes equipment appropriately, performs merchandising, and completes required documentation.
• As needed, receives, audits, and maintains hearing aid inventory.
• Processes sales and refunds through the POS system.
• Operates hardware, processes member purchases, and assists with payments, returns, refunds, and exchanges.
• Educates members on eyewear usage and care.
• Supports contact lens insertions, removals, and hygiene guidance.
• Sells Optical products and services by assisting members with purchasing decisions.
• Measures, adjusts, and repairs frames and lenses.
• Completes eyewear/contact lens orders.
• Identifies and verifies prescription information.
• Accurately measures pupillary distance and position of wear for various lens types using manual and digital systems.
• Performs frame adjustments and repairs.
• Completes final inspection of eyewear prior to dispensing.
• Troubleshoots member non-adapt issues.
• Communicates with labs and optometrists regarding job status and product updates.
• Processes optical eyewear and contact lens orders.
• Monitors trial lens inventory.
• Ensures calibration and cleanliness of optical equipment.
• Performs final inspection of eyewear, including compound prism verification.
• Communicates with labs and optometrists regarding job status, product updates, and reordering expired lenses.
• Troubleshoots equipment failure issues and coordinates repairs.
• As needed and under guidance of the contracted or associate optometrist, completes patient appointments, performs pre-testing, and records results.
• Embraces the utilization of new and existing technology while supporting OD services.
• Collects payments for doctor/telehealth services.
• Processes member visits by scheduling and confirming appointments.
• Maintains and files records in compliance with HIPAA and company procedures.
• Requests, reviews, and processes insurance claims and payments for doctor services.
• Requests, reviews, and processes insurance claims, payments, and chargebacks for eye care materials.
• Completes assigned virtual and hands-on trainings.
• Develops intermediate knowledge of eye anatomy and diagnostic testing.
• Participates in internal development opportunities to enhance technical and service capabilities.
• Where applicable by state regulations, registers with state board for apprenticeship or permit to work within 60 days.
• Ensures no lapse in registration or certification.
• Leads and participates in teams by using and sharing resources, information, and tools.
• Determines customer needs and business priorities.
• Coordinates and executes work assignments.
• Provides advice, feedback, and support to ensure timelines and work quality are achieved.
• Models and helps others with how to adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs.
• Collaborates with managers, co-workers, customers, and other business partners.
• Analyzes and applies information from multiple sources.
• Monitors progress and results.
• Identifies and addresses improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
• Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected.
• Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity.
• Strengthens the team by helping, developing and mentoring others; recognizes others contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Supports Walmart's goal of becoming a regenerative company.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information; balances short- and long-term priorities.
• Displays curiosity and a desire to learn; takes calculated risks.
• Demonstrates courage and resilience.
• Drives continuous improvements; is open to and uses new technologies and skills.
• Supports others through change.

Requirements & Tech Stack

• Hardware: Cash registers or related equipment
• Systems: POS system, manual and digital measurement systems
• Software: HIPAA compliance
• Other: Optical equipment, virtual and hands-on trainings

Qualifications

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire in order to sit for American Board of Opticianry (ABO) exam.
• Meet the requirements to work as an Optical associate.
• Must obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
• Willingness and ability to work with Manager to register and maintain own NPI number as required by state law.
• Licensed/Registered States Only: Meets or can satisfy state law requirements to become an apprentice optician and licensed optician.
• Must obtain state-required optician licensure within 18 months of hire or job entry for full-time associates.
• Must complete all applicable state licensure requirements and obtain optician licensure within 3 months of completing the minimum apprenticeship hours required by the state.

Preferred Qualifications

• Experience working in a health care or retail setting.

Workplace Policies

• Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.

Location

• Primary Location: 9900 S INTERSTATE 35, AUSTIN, TX 78748-3885, United States of America