Customer Service Specialist

Kheewa Incorporation

About the Role

The Customer Service Specialist is a full-time, remote role responsible for delivering responsive and high-quality support to clients and partners of Kheewa Incorporation. This position requires consistent professionalism, clear communication, and a strong focus on customer satisfaction and relationship building.

Key Responsibilities

• Handle incoming inquiries via phone, email, and messaging platforms.
• Resolve issues and provide accurate information about services and processes.
• Track and document client interactions.
• Follow up on open requests.
• Maintain service standards that align with company policies.
• Collaborate with internal teams to escalate and resolve complex concerns.
• Support improvements in client experience.
• Contribute to service-related feedback and reporting.

Requirements & Tech Stack

• CRM tools or customer support software proficiency.
• Basic office productivity applications.

Qualifications

• Strong Customer Service and Customer Support skills.
• Demonstrated focus on Customer Satisfaction and Customer Experience.
• Excellent Phone Etiquette and professional communication skills across phone, email, and chat.
• Ability to work independently in a remote environment.
• Ability to manage time effectively and prioritize multiple tasks.
• Attention to detail.
• Problem-solving skills.
• A proactive approach to addressing client needs.
• Previous experience in customer service, support, or client-facing roles is preferred.
• Relevant education in business, communications, or a related field is an advantage.