Patient Access Associate
MaineHealth
MaineHealth
About the Role
- The first level of a three-level Career Path within the 24/7 Emergency Department.
- A non-clinical role embedded within the clinical care environment, performing functions side-by-side with clinical care teams.
- Serves as the first point of contact within the Emergency Department.
- Provides coverage for open shifts due to PTO, callouts, and fluctuating volumes.
- Hours vary week to week based on departmental needs and are not guaranteed.
- Candidates must be flexible and willing to pick up shifts as they become available, including evenings, weekends, and holidays.
Key Responsibilities
- Perform accurate and timely patient identification, arrival, and application of armbands.
- Provide customer service and support for visitors and families.
- Perform functions at the patient’s bedside, including:
- Accurate capture of demographic and insurance verification.
- Obtaining signatures for consent.
- Completing admissions.
- May include financial navigation, copay collections, check-out, and coordination of transfers/direct admits.
- Ensure the accuracy of the patient’s bill, including account follow-up five days post discharge.
- Functions are performed in a high volume, fast-paced environment utilizing mobile workstations.
- Serve all patient populations, including trauma, mental health, pediatrics, and critical care.
- Be exposed to varying levels of acuity, disease, and sensitive patient and visitor situations.
- Convey a caring and professional attitude to all patients and visitors.
Requirements & Tech Stack
- Computer and data entry experience is required.
- Microsoft Word
- Internet communication
- Ability to work accurately and effectively with electronic systems.
Qualifications
- Education: High school diploma or GED preferred.
- License/Certifications: N/A
- Experience: Related experience in healthcare or customer service is preferred.