Patient Access Associate

About the Role

The Patient Access Associate I is the first level in a three-level Career Path within the 24/7 Emergency Department. While a non-clinical role, the Associate I works alongside clinical care teams in a clinical environment.

Key Responsibilities

• Serve as the first point of contact in the Emergency Department.
• Perform accurate and timely patient identification, arrival, and armband application.
• Provide customer service and support for visitors and families.
• Perform functions at the patient's bedside, including accurate capture of demographic and insurance verification.
• Obtain signatures for consent and complete admissions.
• May perform financial navigation, copay collections, check-out, and coordination of transfers/direct admits.
• Ensure the accuracy of the patient's bill, including account follow-up five days post-discharge.
• Utilize mobile workstations in a high-volume, fast-paced environment.
• Serve all patient populations, including trauma, mental health, pediatrics, and critical care.
• Convey a caring and professional attitude to all patients and visitors.
• Provide coverage for open shifts due to PTO, callouts, and fluctuating volumes.
• Be flexible and willing to pick up shifts as they become available, including evenings, weekends, and holidays.

Requirements & Tech Stack

• Computer and data entry experience is required.
• Proficient with Microsoft Word, e-mail, and internet communication.
• Ability to work accurately and effectively with electronic systems.
• Experience with mobile workstations.

Qualifications

• High school diploma or GED is preferred.
• Related experience in healthcare or customer service is preferred.

Note: This role provides coverage for open shifts with hours that vary week to week based on departmental needs and are not guaranteed.

The pay range for this position is $20.27 to $24.36 per hour.