Customer Support Specialist
JobEx Staffing and Recruiting
United StatesFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year
- Must know
- Customer serviceStakeholder managementOnboardingOperationsRecruiting
- Work
- On-site in United States
- Pay
- Not stated by the employer.
- Skill demand
- Customer service96%Operations27%Onboarding5%Stakeholder management3%of 145 similar entry-level jobs posted in the US this week
- Listed
- Oct 27, 2026 · still open
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Job Title: Customer Support Specialist
About the Role
- Full-time, remote position.
- Provides timely, professional support to candidates, clients, and internal stakeholders.
Key Responsibilities
- Respond to inquiries via email, phone, and chat.
- Resolve basic technical or process-related issues.
- Guide users through application and onboarding processes.
- Document interactions and track issues.
- Escalate complex concerns to appropriate team members.
- Maintain high standards of customer satisfaction.
- Collaborate with recruiters and operations staff.
- Identify recurring issues and suggest improvements to enhance service quality and user experience.
Requirements & Tech Stack
- Experience using support platforms such as Zendesk, Intercom, Freshdesk, or similar tools.
- Familiarity with KYC/AML procedures, fraud prevention, account security, and responsible handling of sensitive information.
Qualifications
- Proven experience as a Customer Support Specialist in crypto, blockchain, Web3, fintech, or digital assets.
- Strong understanding of cryptocurrency exchanges, wallets, tokens, stablecoins, and blockchain transactions.
- Experience assisting users with account access, verification, deposits, withdrawals, wallet connections, and transaction status.
- Ability to explain blockchain concepts, network fees, confirmations, delays, and transaction hashes clearly.
- Strong written communication skills and ability to provide clear, professional, and empathetic support.
- Ability to investigate customer issues, review transaction details, and escalate technical or compliance cases.
- Ability to identify phishing attempts, scams, suspicious activity, and unauthorized transactions.
- Experience maintaining accurate case records and meeting response-time and resolution-time targets.
- Ability to work with technical, compliance, operations, and product teams.
- Willingness to work flexible hours, including weekends and rotating shifts, in a 24/7 crypto environment.