Sales Supervisor, Waverly

About the Role

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences. This role contributes to business success through face-to-face customer interactions, sharing Warby Parker's story and mission, and participating in process ideation and improvement.

Key Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice.
• Develop innovative and entrepreneurial ways to reinvent the glasses-shopping experience.
• Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Foster an inclusive culture by treating customers and colleagues with respect.

Requirements & Tech Stack

• Professional retail experience at a customer-focused company.
• At least 6+ months in a management position.
• Exceptional interpersonal and communication skills.
• Ability to deliver top-notch customer service.
• Ability to remain calm under pressure and adapt quickly.
• An entrepreneurial spirit.
• Curiosity and eagerness to learn.
• Team player passionate about helping customers and teammates.
• Innovative, proactive problem-solver.
• Self-motivated to be a top performer.
• Ability to bring a positive, fun energy to the workplace.
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Qualifications

• The company offers a comprehensive compensation package including a competitive base salary/hourly rate and variable compensation for eligible employees.
• For applicable postings, non-exempt employees are eligible for overtime pay if required to work more than 40 hours in a workweek.