Customer Service Representative

Job Title: Customer Service Representative

Company: DHL Supply Chain

About the Role

• Position: Customer Service Representative (Sandoz)
• Shift: 1st Shift
• Hours: 9 AM - 5 PM
• Days: Monday - Friday
• Pay: $18.45 per hour

Key Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer.
• Act as a liaison to facilitate issue resolution.
• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, and follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.

Requirements & Tech Stack

• Exceptional email communication skills
• Data organization skills
• Proficiency with Outlook
• Proficiency with Excel

Qualifications

• High School Diploma or Equivalent
• 0-12 months of system, data entry, or reporting experience
• 0-12 months of warehouse experience, preferred