Electrical Service Engineer Milwaukee

About the Role

The Automation Servicer Engineer (ASE) is responsible for attending to service needs of BD Advanced Diagnostics customers within their assigned geographic territory, as well as nationally, on an as-needed basis. The ASE is a self-starter, able to deliver a best-in-class customer experience while working remotely without direct supervision.

Key Responsibilities

• Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills.
• Primary laboratory systems include but are not limited to: KiestrA, Microbiology, Molecular, and LC/MS.
• Collaborate across service and support teams to drive field service revenue through billable offerings.
• Manage customer expectations by communicating work performed and providing follow-up plans.
• Proactively schedule and complete system upgrades as needed.
• Report and document all customer complaints in appropriate systems for resolution and investigation.
• Maintain spare parts inventory, company-issued vehicle, and all assigned equipment.
• Utilize company credit card responsibly and adhere to established business guidelines.
• Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs. Travel includes scheduled and unscheduled visits, with increased overnight stays and occasional national travel.
• Participate in weekend/holiday on-call rotation (~every 6 weeks), requiring local phone availability and potential national travel for instrument support.
• Maintain a professional appearance.
• Must participate in and finish vendor credentialing programs to gain and maintain access to customer facilities.

Requirements & Tech Stack

• Bachelor’s degree in Electrical Engineering, Electronic Technology, Biomedical or other related disciplines.
• Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking architecture design and set up.
• Intermediate understanding of computer software operating systems.
• Ability to speak with customer’s information technology personnel and lab leadership.
• Must possess and maintain a valid state-issued Real ID driver's license with at least 3 years of driving history.
• Ability to lift 30 to 40 lb. objects.
• Ability to turn manual sockets, crescent wrenches, and screw drivers repeatedly.
• Ability to sit, kneel, squat, bend, and stand repeatedly.
• Ability to push and pull objects weighing up to 70 lbs.
• Ability to perform fine motor tasks.
• Ability to carry a 30 lb. pack on your back for up to 1 hour.
• Ability to drive distances of up to 6 hours, and in adverse weather conditions.
• Able to climb portable ladders and step stools.
• May be required to wear a respirator and pass a fit test and annual spirometry.

Preferred Qualifications

• Expertise in Robotics.
• Experience with Liquid Chromatography (LC) and Mass Spec (MS) instrumentation.
• Knowledge of Lab Information Systems (LIS) and database management.
• A+, Microsoft or Cisco accreditation advantageous.
• Understanding of basic computer security concepts and standard processes.
• Excellent verbal and written communication skills.
• Outstanding customer service and soft skills.