International Chat Support Executive
TP
Mohali, Kharar, Panchkula0–5 yrs1h agovia Naukri
Job Title: International Chat Support Executive
Company: Teleperformance (TP)
Location: Mohali (In-Office)
Package: 3.5 LPA - 4.0 LPA
Work Schedule: 5 Days Working | 2 Rotational Offs
Joining: Immediate Joiners Preferred
Key Responsibilities
- Handle real-time incoming chat and email inquiries from international customers.
- Address customer queries, troubleshoot problems, and provide clear, accurate solutions adhering to brand guidelines.
- Maintain high quality standards across customer interactions.
- Manage customer escalations and coordinate with internal teams for resolution.
- Adhere to schedule adherence, quality compliance, and key performance metrics (CSAT, Resolution Time, FCR).
Key Skills & Requirements
- Communication: Excellent written English skills (grammar, vocabulary, and professional tone).
- Typing Speed: Good typing speed with high accuracy.
- Problem Solving: Strong analytical and issue-resolution skills.
- Flexibility: Comfortable working in 24/7 rotational shifts and rotational days off.
Qualifications
- Graduate / Undergraduate / Diploma holders.