Client Service Representative
Binated
Pune Division, Maharashtra, IndiaFresher55m agovia LinkedIn
Client Services Representative – Blended Process (Email, Chat & Voice)
Location: Aundh, Pune (Work from Office)
Job Type: Full-time, Permanent
Shift: Permanent US Night Shift
Working Days: 5 days a week with rotational weekly offs
About the Role
Binated is hiring Client Services Representatives to handle international customer interactions through Email, Chat, and Voice support. Freshers and experienced candidates with good English communication skills are welcome to apply.
Key Responsibilities
- Handle customer queries through email, chat, and voice calls.
- Resolve customer concerns professionally and within timelines.
- Coordinate with internal teams and maintain accurate customer records.
- Ensure a positive customer experience and follow company processes.
Requirements & Tech Stack
- Graduate in any discipline.
- Good written and spoken English communication.
- Basic MS Office and computer knowledge.
- Good problem-solving and interpersonal skills.
- Comfortable with permanent US night shifts and a blended support process.
- Willing to work from our Aundh, Pune office.
Qualifications
Freshers: Starting at ₹2.15 LPA CTC.
Experienced candidates: Up to ₹4 LPA CTC, depending on relevant experience.
Benefits: Health insurance, Provident Fund (PF), paid time off, and leave encashment.