Guest Relations Associate

Accor

Key Responsibilities

• Greet guests with warmth and professionalism, ensuring a positive first impression.
• Respond promptly to guest queries and concerns, resolving issues in a timely and efficient manner with empathy and active listening.
• Provide supportive guidance to reception team members to foster a collaborative work environment.
• Maintain accurate front-office logs, shift reports, and comprehensive records of guest information, bookings, and special requests.
• Coordinate with housekeeping, maintenance, and other departments to address operational needs and resolve day-to-day issues.
• Remain flexible and willing to work extended hours or shifts as needed to support hotel operations.
• Adapt to changing priorities and handle multiple tasks simultaneously with composure.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field.
• Previous experience in guest relations, front-office operations, or customer-facing hospitality roles.
• Experience with hotel management systems or reservation software.