Bilingual Business Development Associate (French)

About the Role

ISN is seeking motivated, bilingual professionals to launch a career in client relations and B2B sales. This role begins within the Customer Service team, building foundational client communication and relationship-management skills to prepare for future growth into B2B sales opportunities.

Key Responsibilities

• Assisting English- and French-speaking customers via phone, chat and email
• Handling inbound client inquiries and providing proactive customer support
• Troubleshooting platform, account, and compliance-related issues
• Building trust and strong working relationships with clients
• Learning how businesses use ISN to manage contractors and suppliers
• Collaborating with internal teams on customer retention and engagement efforts
• Supporting sales and marketing initiatives

Requirements & Tech Stack

• Advanced fluency in English AND French (written and verbal) required
• Desire to work in Customer Service and move into B2B sales within 12-24 months
• Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
• Diligence for in-depth learning of software programs and new concepts
• Strong retention skills and patience for difficult troubleshooting scenarios

Qualifications

• Bachelor’s degree from an accredited university and/or equivalent work experience
• Customer-focused and comfortable in a high-call-volume environment
• Confident communicating with clients by phone and email
• A career aspiration to start in Customer Service and progress into B2B sales
• Authorized to work in the U.S. and will not require visa sponsorship now or in the future

Onsite Requirements: Employees are required to be in-person during training and at least 3 days per week on an ongoing basis.