Cashier/Kiosk Team Member

About the Role

The Kiosk Team Member (Cash Control Cashier/Dual Rate) is responsible for the maintenance and upkeep of all kiosk redemption, jackpot stations, and coin redemption machines throughout the facility. They must convey a consistently professional, friendly, and courteous manner with all customers and team members.

Key Responsibilities

Kiosk Team Member

• Responsible for Ticket Redemption and ATM machines throughout the property.
• Verifies all funds at the beginning and end of each shift of kiosks.
• Prepares kiosk cassettes and coin bags for fills.
• Performs fills for kiosks when necessary.
• Diagnoses problems and ensures equipment is back in use quickly or escalates to vendor when necessary.
• Escorts vendors for kiosk service.
• Provides prompt, friendly, and courteous service to all guests.
• Performs scheduled preventative maintenance on a regular basis to maintain quality function, improve equipment life, and prevent downtime on all currency and coin equipment used by the Cage.
• Assists in the training and development of fellow Kiosk Attendants.
• Maintains strict adherence to department policies and procedures, and a strong knowledge of Title 31 requirements.
• All other duties assigned.

Cash Control Cashier

• Superior guest service skills required.
• Must be proficient in the operation of the cashier window (Poker, Casino, and Pari-Mutuel).
• Prepares hand-paid jackpots through the slot system, issues jackpots to Floor Attendants.
• Counts and organizes gaming chips to be exchanged for cash.
• Verifies all funds at the beginning and end of each shift.
• Responsible for accurate completion of required forms.
• Provides prompt, friendly, and courteous service to all guests.
• Assists in the training and development of fellow Cashiers.
• Maintains strict adherence to department policies and procedures, and a strong knowledge of Title 31 requirements, including preparation of currency transactions reports and suspicious activity reports to ensure compliance with Federal Regulation.
• All other duties assigned.

Requirements & Tech Stack

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date.
• Must be twenty-one (21) years of age or older.
• Proficient in math (skills test required, 70% pass rate).
• Demonstrated ability to communicate effectively, both verbally and in writing, in both English and Spanish.
• Six (6) months of high-volume cash handling experience (preferred).
• Six (6) months’ experience using or servicing high volume cash handling equipment (preferred).
• Excellent communication and interpersonal skills in dealing with internal and external customers.
• Technical and problem-solving skills.
• Knowledgeable in all aspects of kiosk operations (preferred).
• Must be able to lift a minimum of 50 pounds.
• Must successfully pass job interview, including a guest service audition.
• Must be mature, possess the ability to maintain confidentiality, assume responsibility, work independently, and be self-motivated.
• Possess a valid state-issued driver’s license.
• Willing and able to work odd or irregular hours including nights, weekends, and holidays.
• Willing to travel and participate in training as recommended or required.
• Must have an Occupational License (or the ability to obtain and maintain one) pursuant to Florida Statutes and remain in good standing with the Florida Gaming Control Commission.
• Willingness and ability to work in a smoke/secondary smoke environment.