Sr. Cluster Manager , Quick Commerce

About the Role

A strategic and people leader for a large team, the Cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. This role will work to create a dark store network, serve customers with best-in-class quick commerce experience, and manage building-level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives.

Key Responsibilities

• Ensure a safe work environment.
• Lead and supervise a team of TLs as direct reportees, supported by PAs in Operations.
• Responsible for the overall Quality, Productivity, and dark store performance.
• Appraise performance; resolve problems; and address staffing needs.
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet overall building objectives.
• Ensure building health and inventory metrics with best-in-class quality metrics.
• Collaborate with stakeholders, taking up cross-functionally the adoption of best practices.
• Proactively identify and lead process improvement initiatives.
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Carry out resource planning periodically and remove/reduce capacity constraints if any in coordination with Resource Planning and Finance teams.
• Ensure best practices in people management and accountability for compliance, Connections, and scorecards.
• Manage people and team development.
• Create leaders and talent pipeline.
• Good stakeholder management and project management skills.
• Do cross-functional and cross-mile interfacing and take up for best practices and initiatives.

Requirements & Tech Stack

• Employee and performance management experience.
• Performance metrics, process improvement, or lean techniques experience.
• System interventions for order processing.

Qualifications

• Bachelor's degree or equivalent.
• 2+ years of employee and performance management experience.
• 2+ years of Amazon (blue badge/FTE) experience (if Bachelor's degree is not applicable).
• 2+ years of performance metrics, process improvement, or lean techniques experience.