IT Kiosk Associate

About the Role

Eurofins Lancaster Laboratories is seeking an IT Kiosk Associate to serve as the primary on-site point of contact for end users, providing front-line technical support in a fast-paced laboratory environment. This position plays a critical role in ensuring uninterrupted daily operations by delivering exceptional customer service, troubleshooting technical issues, and supporting IT systems and equipment across the site.

Key Responsibilities

• Act as the on-site IT kiosk representative supporting daily business operations
• Serve as the primary point of contact for end-user technology support requests
• Log, categorize, prioritize, and monitor incoming IT tickets to ensure timely resolution or escalation
• Troubleshoot and resolve basic hardware, software, connectivity, and system-related issues
• Maintain inventory and oversight of PCs, laptops, and other computing devices
• Update ticketing systems, logs, and databases to ensure accurate documentation and tracking
• Generate and modify reports used for system monitoring and support activities
• Maintain organized and accurate IT documentation
• Communicate effectively with employees and stakeholders regarding support requests and issue resolution
• Follow applicable GMP, GLP, and quality system requirements
• Perform all work in a safe, efficient, and compliant manner

Requirements & Tech Stack

• Associate degree or higher in Information Technology, Computer Science, or a related field
• Previous experience in a customer service or technical support environment
• Experience supporting PC operating systems, basic networking, and connectivity issues
• Proficiency with Microsoft Office Suite
• Strong troubleshooting and problem-solving abilities
• Understanding of computer hardware, operating systems, networking, and connectivity concepts
• Proficiency with Microsoft Office applications
• Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users
• Strong organizational and documentation skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Ability and willingness to learn new systems, software applications, and processes
• Commitment to delivering an exceptional customer experience
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Understanding of quality-focused or regulated environments, including GxP principles, is a plus

Work Schedule

• Onsite Monday through Friday, from 8am-5pm.
• Candidates currently living within a commutable distance of Lancaster, Pennsylvania, are encouraged to apply.