Parking Cashier

About the Role

SP+ Cashiers create an efficient, stress-free, and enjoyable experience for each customer by receiving payment for parking services and facilitating traffic flow.

Key Responsibilities

• Treat each customer with respect and kindness, ensuring each interaction delivers on the SP+ Promise.
• Be at work every scheduled day, on time, in uniform, and ready to assist customers.
• Count the revenue "bank" at the beginning of the shift to ensure the starting total is correct.
• Collect cash and/or validations and maintain security of cash.
• Make change and issue receipts or tickets to customers for each transaction.
• Compute or re-compute bills from tickets showing the amount due per customer.
• Operate the cash register to calculate costs and display the transaction cost to the customer.
• Quote prices for parking services.
• Give directions to city locations and assist customers.
• Complete lost ticket forms when original tickets cannot be located.
• Resolve customer complaints quickly and efficiently, asking for supervisor assistance when needed.
• Answer the telephone in a prompt and courteous manner.
• Maintain cleanliness of the booth and pick up trash in the surrounding area.
• Conduct timely checks for necessary work aids and supplies in the booth.
• Verify the log of shift transactions against the bank of "revenue" on hand.
• Compile the "bank" of collected revenue during the day once a predetermined amount has been collected.
• Record amounts received, cars in/out of the facility, and cars left in a facility to prepare a shift report of transactions.
• Perform any other duties assigned by the supervisor.

Requirements & Tech Stack

• Ability to use a clock (standard/military time), calculator (optional), or credit card machine to handle transactions.
• Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public.
• Ability to effectively respond to customer problems or complaints.

Qualifications

Education and/or Experience

• Less than high school education or up to one month related experience or training, or equivalent combination of education and experience.

Availability to Work

• Special shift requirements may vary. Availability for 2nd shift, 3rd shift, and/or weekends may be required.

License Requirement

• A valid state-issued driver’s license, with a current address and acceptable driving record, is required if the individual is expected to drive a company vehicle or drive on company business.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to make change.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees.

Reasoning Ability

• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands

• Regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms.
• Occasionally required to walk and sit.
• Specific vision abilities required include close vision.

Compensation

• $14.00 - $15.00 per hour (+ tips)
• This role is eligible to earn tips in addition to the posted hourly rate.

Benefits

• Eligible employees will participate in various benefit plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.