Front Desk Representative

About the Role

Flexrite World is seeking a full-time, on-site Front Desk Representative in Mumbai. This role is central to providing a welcoming experience for visitors and ensuring efficient front-office operations.

Key Responsibilities

• Greeting visitors
• Answering phone calls
• Handling inquiries
• Directing guests to appropriate departments
• Managing reception duties
• Coordinating reservations or appointments
• Maintaining visitor logs
• Ensuring the front desk area is organized and presentable
• Providing clear and courteous information to customers
• Supporting basic administrative tasks
• Collaborating with team members for smooth front-office operations
• Upholding company standards for customer service and professional communication

Qualifications

• Strong Customer Service and Receptionist Duties skills
• Effective Phone Etiquette and Communication skills
• Reservations management skills
• Basic computer literacy and familiarity with office software (email, calendars, spreadsheets)
• Ability to stay organized, multitask, and remain calm in a busy environment
• Fluency in English and local languages commonly used in Mumbai (preferred)

Prior experience in front desk, hospitality, or customer-facing roles is an advantage.