Phone Representative
ANR Business Consulting
Noida, Uttar Pradesh, India1h agovia LinkedIn
About the Role
The Phone Representative is a full-time remote role responsible for handling inbound and outbound calls to support client business operations.
Key Responsibilities
- Answering customer inquiries
- Providing information about services
- Resolving basic issues
- Directing complex requests to the appropriate team members
- Documenting call details accurately
- Updating customer records
- Following established scripts and guidelines where appropriate
- Collaborating with other remote team members
- Meeting performance targets (e.g., call quality, responsiveness)
- Maintaining a professional, courteous communication style
Qualifications
- Strong verbal communication and active listening skills
- Customer service and problem-solving skills
- Basic computer literacy and proficiency with common office tools (e.g., email, spreadsheets, CRM or call center software)
- Time management and organizational skills
- Ability to work independently and meet productivity and quality targets in a remote environment
- Attention to detail and accuracy
- Ability to work a consistent full-time schedule
- Maintain reliable internet connectivity suitable for voice calls
- High school diploma or equivalent
Previous experience in a call center, customer support, or phone-based role is preferred but not required.
Additional training or education in business, communications, or related fields is a plus.