Infra Tech Support Practitioner

About the Role

• Discover the opportunity to build knowledge and support the team while participating in problem solving discussions.
• Develop expertise in Service Desk Management.
• Foster a collaborative environment where continuous learning and contribution are valued.
• Join us in this engaging journey and make a meaningful impact.

Key Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

Qualifications

• Intermediate proficiency in Service Desk Management.
• Advanced proficiency in German Language.
• Bachelor's Degree in relevant field of studies.

Bonus Points

• Intermediate problem solving skills.
• Beginner knowledge of customer service principles.
• Intermediate communication skills.
• Beginner familiarity with information technology concepts.
• Intermediate analytical thinking.
• Prior experience in relevant related skills (advantageous).