Sr. Executive Customer Engagement

Role & Responsibilities

• Manage operational and documentation tasks.
• Create and process Purchase Requisitions (PR) for collections-related operational expenses.
• Verify and reconcile Statements of Accounts (SOA) to confirm accuracy of outstanding balances.
• Maintain organized records of financial transactions and documentation related to collections activities.
• Generate and maintain operational reports to support collections monitoring and tracking.
• Provide accurate data and reports to internal teams for collections-related reviews.
• Address and resolve queries related to PR processing, SOA verification, and collections documentation.
• Ensure compliance with internal financial policies, operational procedures, and regulatory guidelines.
• Coordinate with internal stakeholders for validation and processing of collections documentation.
• Support internal and external audit activities by preparing and sharing necessary reports and documentation.