Administrative Assistant

About the Role

At Human Touch Home Health, we're seeking a dependable, detail-oriented, and proactive Administrative Assistant to keep our busy office running smoothly. This role is essential in supporting the healthcare professionals who provide compassionate care to patients in their homes.

Position Details

• Location: Richmond, VA
• Employment Type: Full-Time
• Work Setting: 100% On-Site
• Schedule: Monday–Friday, 8:30 AM–5:00 PM

Key Responsibilities

Administrative & Office Support

• Answer incoming calls, direct inquiries, and provide professional customer service
• Greet visitors and assist patients, caregivers, and staff
• Manage incoming and outgoing correspondence, emails, and office communications
• Maintain organized electronic and physical filing systems
• Prepare, scan, upload, and distribute documents
• Assist with scheduling meetings, appointments, and internal communications
• Monitor office supplies and assist with ordering

Healthcare Office Coordination

• Support administrative and clinical staff with daily office operations
• Assist with maintaining accurate patient and employee documentation
• Communicate with field staff regarding administrative requests and documentation needs
• Track outstanding paperwork and follow up on missing information
• Assist with data entry and record maintenance in agency systems
• Maintain confidentiality of patient and employee information in accordance with HIPAA and company policies

Organization & Follow-Through

• Prioritize assignments and meet established deadlines
• Maintain accurate logs, spreadsheets, and tracking reports
• Identify administrative issues and communicate concerns to management
• Follow up on assigned tasks to ensure completion
• Assist with special projects and additional administrative responsibilities

Requirements & Tech Stack

• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Experience with data entry
• Experience with electronic medical records (EMR) * (Preferred)*
• WellSky/Kinnser experience * (Preferred)*

Qualifications

• High school diploma or equivalent
• Previous administrative assistant, office support, or clerical experience
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Strong data entry skills and attention to detail
• Professional telephone etiquette and customer service skills
• Ability to work independently and collaboratively
• Ability to manage confidential information appropriately
• Dependable attendance and punctuality
• Ability to work on-site in Richmond, VA, Monday through Friday, 8:30 AM–5:00 PM
• Previous experience in a healthcare or home health office * (Preferred)*
• Familiarity with medical terminology * (Preferred)*
• Experience supporting multiple departments in a fast-paced environment * (Preferred)*

The Right Person for This Role

• Takes initiative and looks for ways to improve daily operations
• Understands that accuracy matters just as much as speed
• Can handle interruptions without losing track of priorities
• Communicates clearly and follows through
• Understands that teamwork and professionalism are essential in healthcare