US Analyst Role/TOP MNC
Moon Consultants
Pimpri-Chinchwad, Pune(Kharadi +13), Mumbai (All Areas)(Airoli +7)0–3 yrs1h agovia Naukri
International Customer Support Analyst
Work Locations: Pune/Mumbai
Salary
- 2.5 LPA to 4.5 LPA
- Freshers: 21k to 25k + incentives up to 10k
- International Experience: 25k to 37k + incentives up to 10k
Shift: AUS/UK/US/Night Shift (5 Days Working, 2 Rotational Week Off)
About the Role
Handle international customer queries through calls, Chat, and other voice/non-voice channels.
Key Responsibilities
- Provide accurate and timely resolutions to customer concerns.
- Maintain professional written communication and service quality.
- Understand customer issues and provide appropriate solutions.
- Maintain proper records and update customer information accurately.
- Work in rotational/night shifts as per business requirements.
Requirements & Tech Stack
- Excellent English communication skills, especially written English.
- Good typing, comprehension, and problem-solving skills.
- Comfortable working in an international BPO/customer support environment.
- Willing to work in rotational/night shifts.
Qualifications
- Graduates/UG/Experienced | All can apply
- Freshers are welcome.