Avaya NICE CXone Developer
Infosys
Bengaluru East, Karnataka, India1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- REST APIsTroubleshootingOperations
- Work
- On-site in Bengaluru East
- Pay
- Not stated by the employer.
- Skill demand
- REST APIs62%Troubleshooting58%Operations24%of 99 similar fresher jobs posted in India this week
- Listed
- 28 Oct 2026 · still open
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About the Role
- Design, develop, and maintain IVR applications using Avaya and NICE CXone platforms.
- Create, modify, and optimize NICE CXone Studio scripts to support various customer experience workflows.
- Integrate IVR flows with REST APIs for real-time data retrieval and system communication.
- Collaborate with business teams to understand requirements and translate them into scalable IVR solutions.
- Troubleshoot and resolve IVR, routing, or call flow issues proactively.
- Work closely with cross-functional teams including Operations, QA, Telecom, and Customer Experience.
- Provide documentation, version control, and technical support for all IVR-related deployments.
- Ensure solutions adhere to best practices related to performance, security, and compliance.
Requirements & Tech Stack
- Avaya
- NICE CXone
- NICE CXone Studio
- REST APIs
- IVR applications
- Version control