Order To Cash Operations Associate

About the Role

The Order to Cash Operations Associate will be aligned with the Finance Operations vertical, determining financial outcomes by collecting operational data/reports, conducting analysis, and reconciling transactions. This role involves optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. The team oversees processes from customer inquiry, sales order, to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with customers.

Key Responsibilities

• Receive and deposit customer payments.
• Apply cash remittances and credits/adjustments.
• Maintain bad debt reserves and allowances.
• Prepare Accounts Receivable reporting.
• Post and reconcile Accounts Receivable activity to the general ledger.
• Solve routine problems largely through precedent and referral to general guidelines.
• Interact within your own team and with your direct supervisor.
• Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• Make decisions that impact your own work.
• Function as an individual contributor as part of a team with a predetermined, focused scope of work.

Requirements & Tech Stack

• Order to Cash
• Microsoft Office Suite
• Sales Order Processing
• Billing Processing
• Invoice Processing
• Accounts Receivable Ledger Maintenance
• Cash Application
• Cash Application Processing
• Collections Processing
• Credit Management & Assessment
• Billing and Revenue Management
• Key Performance Indicators (KPI)
• Performance Measurement Analysis and Improvement
• Accounts Receivable (AR)
• Order to Cash (OTC)
• Microsoft Excel
• Written and Verbal Communication

Qualifications

• BCom / Master of Business Administration / B.B.M
• Understanding of the Invoice-to-Cash (I2C) cycle - invoice generation, delivery, collections, cash application, and reconciliation.
• Ability to maintain and update customer master data including billing addresses, payment terms, and contact details.
• Basic knowledge of credit card billing processes and PCI compliance requirements for handling cardholder data.
• Familiarity with dispute and deduction logging - capturing reason codes, supporting documentation, and routing to relevant teams.
• Exposure to collections workflows including dunning letters, customer statements, and payment reminder sequences.
• Awareness of bad debt identification and the escalation process for write-off recommendations.
• Agility for quick learning.
• Ability to perform under pressure.

Note: This role may require you to work in rotational shifts.