International Voice Process

Role: Customer Support Executive - International Voice Process

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Requirements & Tech Stack

• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.

Qualifications

• Freshers can apply.
• Candidates from BPO, Customer Service and International Voice processes are welcome.

Benefits

• Rotational week offs & Rotational shifts
• Two-way cab transportation available within a 15 km radius for night shift
• Monthly self-transport allowance of up to 3,500
• Opportunities for professional development and career advancement

Walk-In Details

• Dates: 26-Oct-26 to 30-Oct-26
• Timings: 11 am to 2 pm
• Interview Location: Sutherland - 9th Floor, NSL-2, NSL Arena, Uppal
• Work Location: Uppal