Contractor
Veradigm®
Pune Division, Maharashtra, India3h agovia LinkedIn
About the Role
- Provide product support to customers via telephone and/or Internet (e.g., instant message, email).
- Track and document inbound support requests, ensuring proper notation of customer problems or issues.
- Assess the nature of product or service issues and resolve support problems.
- Provide day-to-day support via an internal support ticket system tool.
- Fulfill requirements based on SLA and ticket priority.
Requirements & Tech Stack
- Internal support ticket system tool
Qualifications
- Excellent verbal & written communication skills.
- Good analytical and problem-solving skills.