Diagnostic Scheduler-Ft Worth, Tx

About the Role

The US Oncology Network is seeking a Scheduler to join the team at Texas Oncology's Fort Worth Cancer Center. This is a full-time position, Monday through Friday, 8:30 am to 5:00 pm, with no weekends or holidays. The role can be filled at a 1, 2, or Sr level, depending on experience.

Key Responsibilities

• Answer incoming calls, assess caller needs, and direct them to the appropriate personnel.
• Page clinic personnel and obtain/communicate messages accurately and in a timely manner.
• Schedule new, referred, and returning patient appointments in the computer system according to guidelines.
• Set up new or referred patients in the system with appropriate documentation and coding.
• Cancel/reschedule appointments as needed and notify appropriate clinic personnel.
• Obtain and enter all insurance authorization and correspondence relating to referrals into patient charts or Electronic Medical Records (EMR).
• Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
• Maintain the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
• Arrange for financial counseling for patients as needed.
• Protect patient confidentiality.
• Follow policies and procedures to contribute to front office efficiency.
• Cover other front office functions as requested.
• Prepare correspondence, memos, forms, and other typing as requested.
• Schedule outpatient appointments/testing/surgeries and hospital admissions upon request, obtaining necessary pre-certification.
• Communicate with patients about scheduled surgeries or tests, including potential preparation, and gather necessary information.
• Follow up on pre-operative tests to ensure clearance for surgical procedures, communicating with physicians and patients if further testing is required.
• Schedule post-operative follow-up appointments with physicians.
• Demonstrate a basic understanding of medical terminology for tests and surgical procedures, including coding and the ability to look up specific codes.

Requirements & Tech Stack

• Microsoft Office proficiency (Outlook, Word, Excel)
• Knowledge of medical terminology, scheduling, and/or authorization experience preferred.
• Excellent communication skills, both written and verbal.

Qualifications

Level 1

• High school diploma or equivalent.
• 0-3 years of experience, preferably in a medical office setting.

Level 2 (in addition to Level 1 requirements)

• Minimum three years of office experience, preferably in a medical office setting.

Level Sr (in addition to Level 1 and 2 requirements)

• Minimum five years of office experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding.

Physical Demands

• Sitting for long periods.
• Stooping, bending, and stretching for files and supplies.
• Occasional lifting of files or paper weighing up to 30 pounds.
• Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
• Vision correctable to 20/20.
• Hearing in the normal range.
• Ability to view and type on computer screens for prolonged periods.

Work Environment

• Office environment.
• Involves contact with patients and the public.