Sales Associate

About J.McLaughlin

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. Founded in 1977, the brand is known for creating classic clothing with current relevance and a retail environment that offers a neighborhood feel. The company emphasizes style over fashion, with clothing rooted in the tradition of sport, work, and play. Each of its over 150 retail locations is designed to reflect the unique character of its town, with a focus on exemplary customer service and local philanthropic engagement. J.McLaughlin cultivates a "Culture of Kindness" that fosters respect, politeness, consideration, and empathy, creating a family-like atmosphere and a focus on giving back to the community. The company also has an entrepreneurial spirit that supports great experience and career opportunities, complemented by incentive benefits programs.

About The Role

J.McLaughlin is seeking a highly motivated, results-driven Sales Associate for its retail store. This role requires a passion for classic American Sportswear and the ability to achieve goals and objectives while upholding the company's ideals and standards. The ideal candidate will be sales-driven and lead by example in building impactful relationships. As brand ambassadors, Sales Associates are responsible for taking care of clients, selling, and creating unique shopping experiences for new and existing customers.

Key Responsibilities

• Act as a Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and communities.
• Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty.
• Drive sales by demonstrating extensive product knowledge and making appropriate suggestions to clients.
• Utilize clienteling tools and outreach techniques to inform customers of upcoming events and new product arrivals.
• Support the store manager with operations by completing daily tasks and maintaining areas of responsibility.
• Help create and maintain a culture of kindness that is client and team focused.
• Maintain knowledge on current merchandise, pricing, and promotions to communicate to clients.
• Utilize selling techniques to overcome objections and close sales.
• Understand sales plans, key metrics, and their contribution to the store's success.
• Participate and take an active role in store events and trunk shows.
• Effectively use the POS system to collect accurate information and provide exemplary customer service.
• Plan and prioritize daily tasks with the customer as the top priority.
• Assist the manager with merchandising the sales floor and replenishment while adhering to visual standards.
• Answer customer questions, inquiries, and concerns to resolve issues in a timely manner.
• Effectively communicate with customers, supervisors, peers, and other store teams.
• Take a collaborative approach, sharing best practices, ideas, and information with peers.
• Assist in the execution of all directions from Retail Operations and the Corporate Office.
• Maintain a clean and organized sales floor, stock room, and common areas.
• Understand and adhere to company policies, procedures, and standards of professionalism.
• Assist with opening and closing procedures and perform key holder duties in the absence of management.
• Lead by example and maintain the highest level of integrity at all times.

Requirements & Tech Stack

• High School Diploma or GED required.
• Previous retail or customer service experience preferred.
• Team player with strong communication and interpersonal skills.
• Proven track record achieving sales goals and takes accountability for results.
• Positive and self-motivated attitude.
• Consistently demonstrate accountability, reliability, and professionalism.
• High energy and results-driven.
• Adapts positively to change and has strong problem-solving skills.
• Ability to multi-task while keeping the customer the top priority.
• Able to work various shifts, including weekends and holidays.
• Comfortable standing for long periods of time.
• Must be able to lift up to 30 pounds.