Microsoft 365 Support Specialist
NTT DATA North America
Noida, Uttar Pradesh, India5h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- AgileTroubleshootingStakeholder management
- Work
- On-site in Noida
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting54%Stakeholder management16%of 99 similar fresher jobs posted in India this week
- Listed
- 11 Nov 2026 · still open
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About the Role
NTT DATA is seeking a Microsoft 365 Support Specialist (Teams/SharePoint) to provide offshore L3 support for Microsoft 365 platforms, including Teams, SharePoint, and Power Platform. This role focuses on incident management, service request fulfillment, migration support, operational maintenance, minor enhancements, and collaboration to ensure business continuity and project delivery. The work schedule covers an offshore support window from 5:00 AM – 2:00 PM ET.
Key Responsibilities
- Provide L2 & L3 support for Microsoft Teams, SharePoint, and Power Platform environments.
- Review and resolve incidents, service requests, and operational issues during the offshore support window (5:00 AM – 2:00 PM ET).
- Monitor support queues and address production issues before U.S. business hours.
- Support Microsoft 365 operational activities, migrations, testing, validation, and remediation tasks.
- Collaborate with project teams during overlap hours and participate in project meetings, sprint ceremonies, and status discussions.
- Execute minor enhancements, upgrades, and patch-related activities.
- Support batch job monitoring and operational support activities.
- Maintain project documentation, knowledge base articles, and ticket updates.
- Perform handoff activities and communicate outstanding issues to onshore teams.
- Ensure timely completion of deliverables and accurate status reporting.
Supported Technologies & Services
- Microsoft 365 (M365)
- Microsoft Teams
- SharePoint Online
- Power Platform (Power Apps, Power Automate)
- L3 Application Support
- Incident Management
- Service Request Handling
- Batch Job Monitoring and Support
- Minor Upgrades and Patches
- Minor Enhancements
- Documentation and Knowledge Base Maintenance
- Migration Support and Validation
Requirements & Tech Stack
- Microsoft 365 Administration and Support
- Teams Administration
- SharePoint Online Administration
- Power Platform Support
- Incident and Service Request Management
- Troubleshooting and Issue Resolution
- Change and Release Support
- Documentation and Knowledge Management
- Stakeholder Communication