Transportation Specialist I, ROC
Amazon
Hyderabad, Telangana, India2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers · Bachelor's degree
- Must know
- OperationsStakeholder managementLead generationBusiness analysisMicrosoft OfficeStatistics
- Nice to have
- Excel
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Operations71%Stakeholder management38%Business analysis13%Lead generation7%of 97 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
The Amazon Relay Operation Centre (ROC) is a central command and control center for transportation execution across the Amazon Supply Chain network, supporting multiple geographies like NA and EU. It ensures timely pick-up and delivery of freight and resolves exceptions to maintain smooth operations. This role offers learning opportunities in transportation execution, supply chain, and operations management, with potential for career advancement.
Key Responsibilities
- Facilitate the flow of information between different stakeholders (Carriers/Hubs/Warehouses) and resolve issues impacting customer experience and business continuity.
- Work across Inbound (IB) and Outbound (OB) operations.
- IB Operations: Manage relationships with Vendors, Shippers, Carriers, and Amazon Sites, ensuring on-time freight pick-up and delivery.
- OB Operations: Manage relationships with Amazon Sites, Carriers, Carrier Hubs, and Shipper destination sites, ensuring timely delivery of customer orders.
- Address potential issues such as appointment bookings, reschedules, in-transit disruptions, and weather impact situations.
- Support tasks including load scheduling, load cancellations, network capacity management, coordinating with non-Amazon transportation organizations (rail, sea), managing remote gate-houses, and managing equipment availability and maintenance.
- Provide timely issue resolution by researching and querying internal tools and making real-time decisions.
- Understand requirements from sites/carriers/shippers/drivers, analyze data, and communicate resolutions effectively to meet network speed and customer promise.
- Ideate and drive process improvements.
- Communicate with external customers (Carriers, Vendors/Suppliers, Shippers, Drivers) and internal customers (Amazon sites, business teams and stakeholders).
- Maintain high standards of quality and productivity in all transactions and conversations.
- Systemically escalate problems to relevant owners and teams and follow through to closure.
- Work with Amazon Internal tools, MS Outlook, Word, and Excel.
- Quickly understand the business impact of trends and make data-based decisions.
- Work within various time constraints to meet critical business needs.
- Support rotational shifts (24*7, 365 days) for NA and EU regions.
Requirements & Tech Stack
- Amazon Internal tools
- MS Outlook
- Word
- Excel
Qualifications
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
- Basic understanding of Logistics.
- Clear written and oral communication skills.
- Ability to analyze data.
- Knowledge of Excel is preferred.
- Flexibility with rotational shifts is expected, with reasonable accommodations for special circumstances.