is Hiring For Investigation Specialist

About the Role

This is a seasonal role (FTC) for 12 months on the payroll of Amazon.

Key Responsibilities

• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
• Communicate via email and telephone with buyers, merchants, and other external and internal customers.
• Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
• Take appropriate action based on established procedures and document those actions.
• When procedures are not available, follow established escalation paths to ensure resolution.
• Participate in other special projects/assignments and partner with appropriate business teams as necessary.
• Achieve weekly productivity and quality standards for investigations.

Requirements & Tech Stack

• Experienced in the internet space.
• Capable of succeeding in a fast-paced team environment.
• Prepared to be flexible with working hours and work Saturdays and/or Sundays.
• Ability to maintain high levels of confidentiality and data security standards.
• Experience with Microsoft Office, including Outlook, Word, and Excel.

Qualifications

• Excellent written and spoken English skills and an ability to compose grammatically correct, concise and accurate written responses.
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
• Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
• Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
• Demonstrated ability to analyze problems logically.
• Self-disciplined, diligent, proactive and detail oriented.
• Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency.
• Demonstrated ability to exceed expectations with regard to performance and individual contribution.
• Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns.
• Passionate commitment to Amazon's emergence as the world's most customer-centric company.
• Would suit a recent graduate.

Additional Information

• Shifts: Rotational (24*7 environment, changes every 3-4 months).
• Weekly Off: Rotational two-consecutive day off (5-day working week, off days change every 3-4 months).