Operational Specialist
Grip
Miami, FL0–3 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 3 years
- Must know
- Account managementOperationsOnboardingBusiness analysisCRMSpark
- Nice to have
- Project managementPower BIExcelData visualization
- Work
- On-site in Miami
- Pay
- Not stated by the employer.
- Skill demand
- Operations87%Business analysis31%Onboarding17%Account management4%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 2, 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
You will be the voice and advocate for our clients, ensuring every interaction with Grip is smooth, proactive, and positive. This role involves ownership, collaboration, and transforming challenges into excellent client experiences. You will act as an extension of your client's operations team, partnering internally and externally to solve problems and provide exceptional support and account management.
Key Responsibilities
- Client Relationship Management: Own the client account for a portfolio of DTC brands, serving as the strategic point of contact across chat, email, and calls.
- Risk Mitigation: Proactively monitor performance and identify potential issues before they impact clients.
- Cross-Functional Resolution: Collaborate directly with operations and warehouse teams at fulfillment centers to represent client priorities and drive issue resolution.
- Project Management: Manage projects from start to finish, including onboarding new brands, recurring reporting, claims, and renewal preparation.
- Data-Driven Strategy: Track key metrics such as on-time delivery, thaw incidents, and cost savings, using insights to shape account management strategies.
- Proactive Account Improvement: Autonomously identify opportunities to enhance client accounts (e.g., inventory adjustments, carrier network changes, process improvements) and present data-backed proposals.
Tools You'll Use
- Pulse (Grip's OMS)
- Shopify and other client-side integrations
- Front CRM
- Asana
- Microsoft 365
- Databricks
- Power BI
- Claude
- Spreadsheets
Requirements & Tech Stack
- You are a quick learner of new systems.
Qualifications
- 0–3 years in logistics, supply chain, customer service, client experience, or account management. Internships count.
- Strong written communication skills, capable of delivering clear and credible client updates.
- Ability to remain organized under pressure while managing multiple accounts and tasks.
- Demonstrated ownership of outcomes, driving complex problems to resolution.
- Comfort in extracting insights from data, even without a formal analytics background.
- Ability to work effectively across different teams.
Bonus Points (Not Required)
- Experience at a 3PL, fulfillment operation, or cold-chain business.
- Experience with Asana or similar project management tools.
- Advanced spreadsheet or dashboard skills.
- Experience with BI tools (e.g., Power BI, Tableau).
- Familiarity with Shopify or DTC eCommerce.