Operational Specialist
Grip
Miami, FL0–3 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 3 years
- Must know
- OperationsOnboardingCRMSparkAccount managementCustomer service
- Nice to have
- Project managementPower BIExcelData visualization
- Work
- On-site in Miami
- Pay
- Not stated by the employer.
- Skill demand
- Operations87%Onboarding18%CRM6%Spark1%of 100 similar entry-level jobs posted in the US this week
- Listed
- Nov 2, 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
In this role, you will be the voice and advocate for our clients, ensuring every interaction with Grip is smooth, proactive, and positive. You will own client relationships, manage their business with Grip, and drive excellent client experiences.
Key Responsibilities
- Own the client relationship for a portfolio of DTC brands, serving as the strategic point of contact across chat, email, and calls.
- Proactively monitor performance and flag potential issues before they impact the client.
- Drive resolution of client-prioritized issues by working directly with internal operations and warehouse teams.
- Manage projects from start to finish, including onboarding new brands, recurring reporting, claims, and renewal preparation.
- Track contract terms and identify opportunities to grow the account or improve service.
- Analyze data on on-time delivery, thaw incidents, and cost savings to shape account strategy.
- Autonomously identify and propose improvements for each account, supported by data.
Tools You'll Use
- Pulse (Grip's OMS)
- Shopify and other client-side integrations
- Front CRM
- Asana
- Microsoft 365
- Databricks
- Power BI
- Claude
- Spreadsheets
Prior experience with these tools is not required; the ability to learn new systems quickly is essential.
Requirements & Tech Stack
- 0–3 years in logistics, supply chain, customer service, client experience, or account management. Internships count.
- Ability to write clearly and credibly to build client trust.
- Organization and the ability to manage multiple accounts and threads without dropping details, even under pressure.
- Ownership of outcomes, driving problems to resolution rather than handing them off.
- Comfort pulling insights from data, even without a formal analytics background.
- Ability to work effectively across different teams.
Qualifications (Bonus, Not Required)
- Experience at a 3PL, fulfillment operation, or cold-chain business.
- Experience with Asana or similar project management tools.
- Advanced skills in spreadsheets or dashboards.
- Experience with BI tools (e.g., Power BI, Tableau).
- Familiarity with Shopify or DTC eCommerce.