Service Engineer, Pune
Stanley Black & Decker, Inc.
Pune Division, Maharashtra, India5h agovia LinkedIn
About the Role
Responsible for all Service activities in the assigned territory.
Key Responsibilities
- Set operating standards for Authorized Service Centers, measure their performance, and implement corrective/improvement actions to ensure targets are met.
- Implement, manage, and track SBD’s tool warranty policy to ensure proper standards of service and policy implementation for cost-effective warranty service.
- Manage, train, and develop Authorized Service Center technicians in inventory control, replenishment, and repair methods.
- Ensure all Authorized Service Centers are equipped with relevant documentation and proper equipment to meet Dewalt’s repair standards.
- Ensure inventory visibility at Authorized Service Centers.
- Willingness to work with customers and retailers and initiate promotion campaigns to ensure Brand visibility.
Requirements & Tech Stack
- Initiating Action
- Communication Skills
- Driving for Results
- Building Partnership
- Customer Focus
- Decision Making
- Business Acumen
- Detail orientation
- Risk Management
- Presentation Skill
- Planning & Organizing
Qualifications
- No specific educational qualifications mentioned in the text.
Benefits & Perks
- Competitive salary
- Insurance coverage for Medical, Life & Disability.
- Covered under all Employee Assistance Services and Wellness programs.
- Discounts on Stanley Black & Decker tools and other partner programs.
- Career development opportunities with over 20+ brands globally.
- Access to learning resources including Lean Academy, Coursera®, and online university.